Privacy Notice
Last updated: [DATE]
Who we are. CallRelayHQ is a trading name of [LEGAL ENTITY NAME]. We provide AI-powered call answering and missed-call recovery services for UK trades businesses. For data protection purposes, we are a data controller in respect of our clients' data, and a data processor in respect of personal data belonging to our clients' customers (the people who call them).
What we collect.
- From our clients: name, business and contact details, payment information, and account usage data — used to deliver and bill for the service.
- From callers (our clients' customers): name, phone number, address/postcode, description of the enquiry, and a recording of the call — processed on behalf of, and under instruction from, the trades business you called.
How long we keep it.
- Call recordings: 30 days
- Call transcripts: 90 days
- SMS notification logs: 12 months
- Client account data: duration of contract, plus 30 days
Who we share it with. We use trusted sub-processors to deliver the service: Retell AI (call answering), Twilio (telephony & SMS), and Zapier (notification delivery). All three are based in the USA; data transferred to them is protected under the UK International Data Transfer Agreement and, where applicable, the EU–US Data Privacy Framework. We never sell or share your data for marketing purposes.
Your rights. Under UK GDPR you have the right to access, correct, delete, or restrict the personal data we hold about you, and to object to certain processing. To exercise any of these rights, email hello@callrelayhq.co.uk. If you're not satisfied with our response, you can complain to the Information Commissioner's Office at ico.org.uk.
If you called a CallRelayHQ customer. We process your details only on behalf of the trades business you contacted, under their instruction. To exercise your data rights regarding that call, please contact that business directly — we will support them in responding to you.